Privacy Policy

Last updated: April 1, 2026

1. Information We Collect

When you use our non-emergency medical transportation services or interact with our website, we may collect the following types of information:

• Personal Information: Name, phone number, email address, and home address provided when booking transportation
• Transportation Details: Pickup and dropoff addresses, appointment dates and times, and vehicle type preferences
• Medical Information: Mobility requirements (wheelchair, stretcher), special accommodations needed, and information about stairs or accessibility at pickup/dropoff locations
• Billing Information: Payment details necessary to process transportation fees
• Website Usage Data: IP address, browser type, pages visited, and interaction data collected through analytics tools

2. How We Use Your Information

We use the information we collect to:

• Schedule, coordinate, and provide medical transportation services
• Communicate with you about your bookings and appointments
• Process payments for services rendered
• Ensure our drivers and vehicles meet your specific mobility and accessibility needs
• Improve our services and website experience
• Respond to your inquiries and customer service requests
• Comply with legal and regulatory requirements

3. HIPAA Considerations

As a non-emergency medical transportation provider, we understand the sensitivity of health-related information. While NEMT providers are not always classified as covered entities under HIPAA, Delta Medical Transportation is committed to handling all patient-related information with the highest standards of privacy and care:

• We limit the collection of health information to only what is necessary to provide safe and appropriate transportation
• Patient information is shared only with personnel directly involved in providing your transportation service
• We maintain confidentiality of all medical and mobility-related information provided to us
• Our staff is trained on the importance of patient privacy and data protection

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: With our drivers and dispatchers as needed to provide your transportation
• Healthcare Coordination: With healthcare facilities when necessary to coordinate pickup and dropoff
• Legal Requirements: When required by law, regulation, or legal process
• Service Providers: With trusted third-party service providers who assist in operating our website and business, subject to confidentiality agreements

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with our legal obligations. Transportation records may be retained as required by state and federal regulations governing medical transportation providers.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. We use Vercel Analytics to understand how visitors interact with our website. This data is collected anonymously and used solely to improve our online services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

See also our Terms of Service.