Terms of Service

Last updated: April 1, 2026

1. Acceptance of Terms

By booking transportation services with Delta Medical Transportation or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services or website.

2. Services Provided

Delta Medical Transportation provides non-emergency medical transportation (NEMT) services in New Jersey, including:

• Wheelchair-accessible van transportation
• Non-emergency ambulance and stretcher transportation
• Recurring dialysis transportation
• Hospital discharge transportation
• Transportation to and from medical appointments, rehabilitation facilities, nursing homes, and other healthcare providers

Our services are non-emergency in nature. If you are experiencing a medical emergency, please call 911 immediately.

3. Service Areas

We primarily serve Passaic, Bergen, Essex, Hudson, and Morris counties in New Jersey. Service availability outside of these areas is subject to confirmation at the time of booking. Long- distance transport may be available upon request and may be subject to additional fees.

4. Booking Policies

When booking transportation with us, please note the following:

• Advance Notice: We require a minimum of 48 hours advance notice for all bookings. For urgent transportation needs, please call us directly at (973) 389-3110
• Accurate Information: You are responsible for providing accurate pickup and dropoff addresses, patient mobility requirements, and any special accommodation needs
• Confirmation: All bookings are subject to vehicle and driver availability. We will confirm your booking by phone or email
• Recurring Bookings: Recurring transportation (such as dialysis appointments) can be arranged on a regular schedule. Contact us to set up recurring service

5. Cancellation Policy

We understand that schedules can change. Our cancellation policy is as follows:

• 24+ Hours Notice: Cancellations made at least 24 hours before the scheduled pickup time will not incur a fee
• Less Than 24 Hours: Cancellations made with less than 24 hours notice may be subject to a cancellation fee
• No-Shows: Failure to be available at the scheduled pickup time and location without prior notice may result in a no-show fee
• Late Cancellations by Us: In the rare event that we must cancel a scheduled ride, we will provide as much notice as possible and work to arrange alternative transportation

6. Pricing and Payment

Our pricing is based on the following factors:

• Type of vehicle required (wheelchair van or ambulance)
• Distance between pickup and dropoff locations
• Special requirements such as stairs, wait times, or additional attendants

Estimates provided through our website are approximate and for informational purposes only. Final pricing will be confirmed before your scheduled ride. Payment terms and accepted methods will be communicated at the time of booking confirmation.

7. Patient Responsibilities

Patients and their representatives agree to:

• Be ready at the scheduled pickup time and location
• Provide accurate information about mobility needs and medical equipment requirements
• Follow all safety instructions provided by our drivers and attendants
• Remain seated and secured during transit
• Treat our staff and equipment with respect
• Notify us of any changes to the pickup or dropoff location as soon as possible

8. Our Responsibilities

Delta Medical Transportation is committed to:

• Providing safe, clean, and well-maintained vehicles
• Employing licensed, trained, and professional drivers
• Arriving on time for scheduled pickups
• Treating all patients with dignity, compassion, and respect
• Maintaining appropriate insurance coverage for all vehicles and operations
• Complying with all applicable state and federal regulations for non-emergency medical transportation

9. Liability

Delta Medical Transportation carries comprehensive liability insurance as required by New Jersey law for non-emergency medical transportation providers. However:

• We are not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control
• We are not responsible for items left in our vehicles, though we will make reasonable efforts to return lost property
• Our services are non-emergency in nature. We do not provide medical care, monitoring, or treatment during transport unless specifically arranged
• We are not liable for missed appointments resulting from factors outside our reasonable control

10. Website Use

The content on our website, including text, images, and estimates, is provided for informational purposes only. While we strive to keep information accurate and up to date, we make no warranties about the completeness or accuracy of website content. Online estimates are approximations and do not constitute a binding price quote.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New Jersey. Any disputes arising from these terms or our services shall be subject to the jurisdiction of the courts in Passaic County, New Jersey.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

See also our Privacy Policy.