Frequently Asked Questions

Non-emergency medical transportation (NEMT) is a professional transportation service designed for patients who need to travel to and from medical appointments but do not require emergency 911 ambulance services. NEMT is ideal for individuals with mobility challenges, those recovering from surgery, dialysis patients, seniors, and anyone who needs safe, reliable transportation to healthcare facilities. Unlike emergency services, NEMT is scheduled in advance and provides comfortable, door-to-door service with trained drivers who assist patients throughout the journey.

Delta Medical Transportation serves all of New Jersey, with a primary focus on Northern and Central NJ. Our core service areas include Passaic County, Bergen County, Essex County, Hudson County, and Morris County. We also provide transportation throughout the rest of New Jersey for medical appointments, hospital discharges, and other healthcare needs. Visit our service areas page for complete coverage details.

Booking a ride is easy. You can call us directly at (973) 389-3110, email us at deltamedicalnj@gmail.com, or use our online booking form. Our team is available to help you schedule your medical transportation quickly and efficiently.

We recommend booking at least 48 hours in advance when using our online booking form to ensure vehicle availability. However, we understand that medical needs can arise unexpectedly. For urgent or same-day transportation requests, please call us directly at (973) 389-3110 and we will do our best to accommodate your needs.

Yes. Delta Medical Transportation operates 24 hours a day, 7 days a week, including weekends and holidays, for scheduled medical appointments. We understand that healthcare does not take days off, and neither do we. Whether you need a ride to dialysis on a Saturday or a hospital discharge on a holiday, we are here for you.

Our fleet includes two main types of vehicles: Wheelchair-accessible vans (MAVO) equipped with hydraulic lifts and ramps for patients using wheelchairs or mobility devices, and fully-equipped ambulances with stretcher capabilities for patients who need to remain in a reclined or lying-down position during transport. Visit our services page for full details.

Yes. We offer ambulance transport with full stretcher capabilities for patients who cannot sit upright or need to travel in a reclined position. Our ambulances are staffed by trained professionals who ensure patient comfort and safety throughout the entire journey.

Yes. Dialysis transportation is one of our most requested services. We offer recurring scheduling for patients who need rides three or more times per week. Our drivers learn your schedule and preferred routes, ensuring consistent, on-time service so you never miss a critical dialysis session.

Absolutely. We coordinate directly with hospital discharge planners and nursing staff to ensure seamless, timely pickups. Our hospital discharge transport service accommodates last-minute schedule adjustments so patients can get home safely and comfortably.

Yes. All of our wheelchair vans are fully ADA-compliant and equipped with hydraulic lifts, ramps, and wheelchair securement systems. Our drivers are trained to safely assist patients boarding and exiting the vehicle, and to properly secure wheelchairs and mobility devices for a smooth, safe ride.

We encourage you to contact us directly to discuss payment options and insurance coordination. Our team can work with you to explore available coverage and help you understand your options for medical transportation payment.

We understand that medical appointments can change. We ask that you provide reasonable advance notice if you need to cancel or reschedule your ride. Please contact us as soon as possible if your plans change, and our team will work with you to adjust your booking. For details on our cancellation policy, call us at (973) 389-3110.

Yes. Every Delta Medical Transportation driver is professionally trained, thoroughly background-checked, and certified in patient care and safety protocols. Our drivers receive ongoing training in safe patient handling, wheelchair securement, first aid, and compassionate care to ensure the highest standard of service for every passenger.

Yes. Delta Medical Transportation is fully licensed by the State of New Jersey and carries comprehensive insurance coverage. We meet and exceed all state and federal requirements for non-emergency medical transportation providers, giving you and your family complete peace of mind.

Patient safety is our top priority. Every vehicle in our fleet is equipped with GPS tracking for real-time monitoring, climate control for passenger comfort, and professional-grade wheelchair securement systems. All vehicles are thoroughly sanitized and cleaned after every trip. Our drivers follow strict safety protocols and are trained to handle a wide range of patient needs during transport.