Workers' Compensation Transportation Services in New Jersey
A workers' comp transportation provider that treats your referral like a claims deadline, not a taxi call. Delta Medical Transportation gets injured workers to IMEs, physical therapy, and authorized specialists across New Jersey — on time, with day-before confirmation and per-trip documentation for the claim file.
Missed Appointments Are a Claims Problem, Not a Logistics Problem
Every adjuster and nurse case manager has watched a straightforward claim drift because the injured worker stopped showing up. A missed IME resets a scheduling cycle that took weeks to arrange. Skipped physical therapy stalls the treatment plan, pushes back the functional progress the treating physician needs to see, and extends the period of temporary disability — which means more indemnity weeks on a claim that should have been moving toward maximum medical improvement. When the reason is "I couldn't get there," that cost was avoidable.
Transportation gaps are common in workers' comp for a simple reason: the injury itself often takes driving off the table. A post-surgical knee, a dominant arm in a sling, a lumbar restriction, or prescribed pain medication can each make it unsafe or impossible for the worker to drive — and family members can't reliably cover a three-times-a-week PT schedule for six weeks. Rideshare fills some gaps, but it can't take a wheelchair, won't document the trip for your file, and won't tell you when the worker cancels.
Delta Medical Transportation fills that gap as a dedicated NEMT vendor for New Jersey workers' compensation cases. We're a Totowa-based, licensed ground transportation provider with wheelchair-accessible vans, stretcher-capable vehicles, and trained two-person crews where the trip requires them. Adjusters, nurse case managers, and TPA coordinators refer trips to us by phone or email; we handle the worker contact, the ride, and the paper trail. If you're an injured worker researching your own coverage rather than a claims professional, our workers' comp transportation guide for injured workers walks through the benefit from the patient's side.
The Referral Workflow, Step by Step
No portal, no vendor onboarding packet, no software to learn. Here is exactly what happens from your first call to the record in your claim file.
You send us the trip details
Call (973) 389-3110 or email deltamedicalnj@gmail.com with the claim number, the worker's name and phone number, the pickup address, the authorized provider's name and address, the appointment date and time, and the worker's mobility level — ambulatory, crutches or knee scooter, wheelchair, or must travel lying flat. If it's a recurring schedule, give us the cadence (for example, PT three times a week for six weeks) and we set the whole series up as a standing order in one call.
We confirm the booking and match the vehicle
We confirm back to you — same business day — with the scheduled pickup window and the vehicle type we've assigned. A worker on crutches after ACL reconstruction rides differently than a worker in a wheelchair after a fall from height, and matching the vehicle correctly the first time is what prevents day-of failures.
We confirm with the worker the day before
Our dispatcher calls the injured worker the day before every trip to confirm the pickup time and address. This is the single step that prevents most no-shows: the worker knows exactly when we're coming, and if they tell us they intend to cancel, you find out the day before the appointment — not after the provider bills a missed-visit fee and the IME slot is lost.
The trip runs — door to door
Our driver arrives within the pickup window, assists the worker from the door to the vehicle, secures any wheelchair or mobility equipment, and delivers them to the authorized provider on time. For recurring PT, the worker sees the same predictable routine each session, which is exactly what keeps attendance consistent across a six- or twelve-week plan.
You get documentation for the claim file
For every completed trip we can provide the date of service, pickup and drop-off addresses and times, mileage, and vehicle type, with itemized invoices referencing the claim number. Cancellations and no-shows are reported to you as they happen. Your file shows what occurred on every scheduled trip — attended, cancelled, or missed.
First referral with us? Call (973) 389-3110 to establish an account for your desk or your office — it takes one conversation.
Matching the Vehicle to the Injury
Workers' comp trips fail when the vendor sends the wrong vehicle. Tell us the injury and the mobility restriction, and we'll tell you what the trip needs.
Post-Surgical Orthopedic — Crutches, Walkers, Knee Scooters
The classic workers' comp profile: a rotator cuff repair, ACL reconstruction, or lumbar procedure where the worker is ambulatory but can't drive — often because of the injury itself and the prescribed medication. Our drivers assist from the front door, stow the crutches or scooter, and provide a stable, door-through-door ride to PT or the surgeon's follow-up. For the surgical day itself, our surgery center transportation service covers the procedure and the escorted ride home.
Wheelchair Users — Falls, Fractures, Spinal Injuries
Workers non-weight-bearing after a fall from height, a crush injury, or a spinal injury need a genuinely wheelchair-accessible vehicle with a ramp or lift and proper securement — not a sedan and an improvised transfer. Our wheelchair van transport fleet handles these trips daily, and the worker stays in their own chair for the entire ride.
Stretcher-Level — Workers Who Cannot Sit Upright
Some claims involve workers who must travel lying flat — severe back injuries, early post-operative restrictions, or transfers between facilities. As a licensed Basic Life Support (BLS) provider with trained, EMT-level two-person crews and oxygen-ready, bariatric-capable vehicles, we can take the cases a wheelchair-van-only vendor has to turn down. This is scheduled, non-emergency transport — we do not provide ALS or medical treatment in transit.
For Self-Insured Employers & TPAs
If your organization self-insures its workers' compensation exposure — or you administer claims for employers who do — every avoidable indemnity week comes straight off your own ledger. Reliable transportation is one of the cheapest levers you have: it keeps treatment plans on schedule, keeps IMEs and FCEs from being rescheduled, and gives your claims team a documented attendance record instead of a guess. HR managers arranging a ride for a single injured employee and TPA coordinators managing dozens of open files get the same process: one call, and the trips are handled.
Call (973) 389-3110 to establish an account — we'll agree on how you want referrals confirmed, what your invoices need to reference, and who gets notified when a worker cancels.
Who Pays: Coverage and Pricing, Stated Plainly
New Jersey workers' compensation covers medically necessary transportation when the trip relates to the compensable injury — rides to authorized treating physicians, physical therapy, specialists, and follow-up care connected to the claim. That coverage is arranged and authorized through the carrier or TPA handling the claim, which is why this page is addressed to you rather than to the worker: in practice, the adjuster or case manager authorizes the transport and directs it to a vendor. Details on every payer we work with are on our insurance & payment page.
Pricing depends on the same factors as any NEMT trip: distance, vehicle level (ambulatory, wheelchair van, or stretcher), whether the crew waits and returns or runs two legs, stairs or difficult transfers at the pickup, and time of day. Recurring standing orders are quoted as a series, which is usually the most economical way to cover a multi-week PT plan. For rough context, ambulatory and wheelchair-van trips in this market commonly run from tens of dollars for short local rides to a few hundred for longer or stretcher-level trips — those are typical market figures, not Delta's rate card. Call (973) 389-3110 with the trip parameters and we'll quote your specific case in minutes, free.
Workers' Comp Transportation — Frequently Asked Questions
How does an adjuster or nurse case manager set up transportation?
Call (973) 389-3110 or email deltamedicalnj@gmail.com with the trip details: the claim number, the injured worker's name and phone number, the pickup address, the authorized treating provider's name and address, the appointment date and time, and the worker's mobility level (ambulatory, crutches, wheelchair, or must lie flat). We confirm the booking back to you the same day, and we call the worker the day before the trip to confirm the pickup window. There is no portal to learn — a phone call or an email is the whole process.
Can you handle standing orders for recurring PT schedules?
Yes. Recurring physical therapy is the most common workers' comp trip we run. Give us the cadence once — for example, Tuesday/Thursday/Saturday at 9:00 AM for six weeks — and we build the entire series as a standing order. The same confirmation and documentation process applies to every trip in the series, and if the treating provider changes the schedule, one call updates the whole series.
What documentation do you provide for the claim file?
For every completed trip we can document the date of service, the pickup and drop-off addresses, pickup and drop-off times, the mileage, and the vehicle type used, and provide itemized invoices referencing the claim number. Adjusters use these records to substantiate transportation expenses on the claim, and nurse case managers use them to verify treatment attendance. Tell us what format your file requires when you set up the first trip.
What happens if the injured worker cancels or doesn't show?
We report it to you. If the worker cancels during our day-before confirmation call, or isn't present at pickup, we notify the adjuster or case manager who arranged the trip so your file reflects what actually happened. We don't editorialize about why — we simply document the attempted pickup or the cancellation so you have an accurate record for the claim.
What's your service area?
We're based in Totowa and serve all of New Jersey, with the deepest coverage in Passaic, Bergen, Essex, Hudson, Morris, and Union counties. We also run trips into New York City and Philadelphia when the authorized specialist, IME physician, or surgical center is across the state line — common in North Jersey claims.
How quickly can transport start after authorization?
For standard wheelchair van or ambulatory trips, we can usually schedule within 24 to 48 hours of your call, and often sooner. Same-day requests are frequently possible depending on fleet availability — call and we'll tell you honestly what we can do. Standing PT series can typically start with the worker's next scheduled session.
Do you transport injured workers to IMEs and FCEs?
Yes. Independent medical examinations and functional capacity evaluations are appointments where a no-show has direct consequences for the claim, so we treat them with extra care: day-before confirmation with the worker, an earlier pickup window, and prompt notification to you if anything goes wrong on the day. Give us the exam date as soon as it's scheduled and we'll lock the trip in.
Is this emergency or medical care during transport?
No. Delta provides scheduled, non-emergency ground transportation. We are a licensed Basic Life Support (BLS) provider with trained, EMT-level crews for stretcher trips, but we do not provide ALS or paramedic-level care, nursing care, or medical treatment in transit. If a worker has an urgent medical emergency, that's a 911 call, not a scheduled transport.
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