Why NEMT Safety Matters
Non-emergency medical transportation involves vulnerable patients — elderly individuals, people with mobility impairments, post-surgical patients, and those with complex medical needs. Safety depends on both the provider and the patient taking active roles. These tips help ensure every ride is as safe as possible.
Before Your Ride: Preparation Tips
Communicate Your Medical Needs When Booking
Tell the dispatcher everything relevant when you schedule your ride:
- Type of mobility aid (manual wheelchair, power chair, walker, scooter, none)
- Weight of the patient and wheelchair if using a power chair
- Any positioning requirements (must remain reclined, tilt-in-space chair)
- Oxygen use during transport
- Any behavioral concerns (dementia, anxiety about vehicles)
- Whether a caregiver will accompany the patient
Confirm Pickup Details the Day Before
Confirm pickup time, location, and the driver contact number for any delays.
During the Ride: Safety Practices
Wheelchair Securement
If you travel in a wheelchair, your driver should secure your chair with a four-point tie-down system before the vehicle moves. Do not allow the vehicle to move until all four straps are attached and your shoulder and lap belt are fastened. If your driver skips this step, speak up — it is your legal right and your safety.
Verify the Driver's Identity
Before entering a vehicle, confirm the driver is from your expected provider. Ask for their name and company name. Any legitimate NEMT driver will have identification and company identification.
Communicate During the Ride
Tell the driver immediately if a strap feels loose, you feel unwell, or the vehicle seems to be going to the wrong location.
For Caregivers Accompanying Patients
- Ride along when possible for patients with dementia, severe anxiety, or complex medical needs
- Bring a current medication list in case of a medical event during transport
- Know who to call: Have the provider dispatch number and 911 accessible
- Speak up if something is wrong — you have the right to end the ride and call for help
What to Do If Something Goes Wrong
- Medical emergency: Direct the driver to pull over and call 911
- Conduct complaint: Note the driver's name, vehicle number, and time; report to the provider and your Medicaid MCO
- Serious incident: File a complaint with the NJ Division of Medical Assistance and Health Services (DMAHS)
At Delta Medical Transportation, all drivers are background-checked, licensed, and trained in passenger assistance, wheelchair securement, and first aid. Contact us at (973) 389-3110 to learn more.